Systems Administrator
As part of our systems administration team, you will provide support for the computer-related needs of our Reno manufacturing site from both a print-production and an administrative-related perspective.
ESSENTIAL FUNCTIONS
- Support all pre-press technologies, including file conversion, transfer, scheduling, ganging, ripping, etc.
with 3rd party and Cimpress proprietary software and hardware mechanisms - Document all undocumented processes and maintain and update existing processes
- Perform new hire deployment, including account creation, hardware assembly and software installation, and the creation of a user-specific New-Hire Welcome Packet
- Install, maintain, upgrade and support all computer technologies in office, shop floor, call center and data center
- Install, configure, maintain and debug Zebra and Laser printer technology
- Handle computer hardware and software asset management
- Identify defective hardware and process Return Materials Authorizations when necessary
- Operate JIRA Service Desk help desk/ticketing system working within an SLA metric
- Support 3rd party applications (Microsoft, Adobe, etc.
) - Maintain Windows Server, Active Directory, Office 365, numerous print server technologies etc.
- Monitor and execute support for Cimpress Systems worldwide, including print-related technologies located in various other manufacturing facilities
- Adhere to workload and work direction as driven by a Service Desk/Ticketing program and local print-production needs
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
- Community College or equivalent education in a computer related field
- Minimum of 2 years experience in a computer/networking support role
- Moderate knowledge of desktop support for Microsoft operating systems and applications, hardware installation and troubleshooting, TCP/IP and basic network concepts, and printing technologies (Laser, Thermal, Inkjet, etc.
) - Basic knowledge of server hardware and software installation and maintenance
- Basic understanding of routers, switches, and networking technology
- Ability to react quickly in an ever-changing environment
- Exceptional interpersonal and communication skills
- Strong documentation and organizational skills
- Flexible to changing work hours and shifts depending on the business needs
- Participation in on call rotation schedule
Estimated Salary: $20 to $28 per hour based on qualifications.
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