Director of Front Office Operations

SUMMARY: As a Director of Front Office Operations, you will maximize hotel occupancy, room revenue through occupancy, rate control and monitor expenses. You will manage the Front Desk, reservations, and RV Park to ensure 4-Diamond Service is provided to all guests.
Ability to act independently while drawing conclusions from written and computer generated materials.
Ability to operate personal computer (to access & input information using Microsoft Excel & Word, Power Point, et. al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.
Ability to provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
Ability to collect accurate information and solve customer concerns promptly and efficiently.
Ability to make decisions and take action based on experience and good judgment, and to deal with internal/external customers, some of whom will require patience, tact and diplomacy.
Must posses sufficient mathematical skills needed to complete schedules, forecasts and budgets.
Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests and supervisors.
Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
Ability to organize and prioritize work and meet deadlines.
Ability to operate multi-line telephones to conduct Hotel business.
Ability to comprehend and follow written and/ or verbal instructions from supervisors/ manager or above.
Ability to maintain attendance in conformance with Hotel standards.
Ability to maintain a neat, clean and well-groomed appearance.
Ability to work with interruptions.
Assist at Front Desk, reservations and RV Park during peak demand periods and heavy arrival/departures periods.
In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel.
Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
Provide a safe environment for customers and employees. Report emergencies to proper authorities.
Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.
Other duties as assigned within the scope of this job description.

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