IGT Global Support Center Intern (UNR Campus)
Company Name:
IGT
Req No: 13731BR
Position Name:
Location: NV - Reno
Shift: Varied
Employment Status: Interns
Description: IGT is expanding the GSC (Global Support Center) team located on the UNR campus. We are looking for someone who is flexible due to the 24/7/365 environment. You will be the point of contact, working directly with global IGT staff by providing remote technical phone support while also staying accountable for the day to day support of IGT Information Technology Systems.
First Year Goals
o Evaluate customer issues and determine appropriate corrective actions.
o Coordinate steps required for corrective action with other support groups within Information Technology department and escalate as needed to resolve the issue.
o Execute a very high degree of tact and courtesy when interfacing with all.
o Resolve systems and hardware failures within the scope of provided training.
o Support password and data integrity and file system security for the desktop environment.
o Maintain service database with a high degree of accuracy.
o Must have the ability to communicate and write clearly to convey complex ideas and instructions to the IGT user community.
o Meet virtually with end users and supervisor on a daily/hourly schedule to solve user problems.
o Other duties as assigned.
Required Qualifications
o High School diploma required.
o Must be a currently registered student at UNR.
o 0 to 3 years of experience in technical IS and help desk support.
o Must have basic knowledge of/skills in Microsoft operating systems and applications.
o Remote location analytical and problem solving skills
o Excellent communication skills and phone and customer service etiquette in resolving user s problems.
o Must have experience in troubleshooting PC operating systems.
o Must be able to work overtime as needed.
o Must be available to work occasional graveyard or swing shifts, including on weekends and holidays.
Preferred Qualifications o Work towards BA/BS degree in Business, Computer Science, Engineering, or any other related area of study or equivalent professional experience.
o A
certification
o Fluency in Spanish or Mandarin
Keys To Success o Deliver exceptional customer service
o Demonstrate accountability and integrity
o Develop successful relationship
o Embrace change
o Demonstrate business savvy
. An Equal Opportunity Employer - Minority/Female/Disabled/VeteranEstimated Salary: $20 to $28 per hour based on qualifications.
IGT
Req No: 13731BR
Position Name:
Location: NV - Reno
Shift: Varied
Employment Status: Interns
Description: IGT is expanding the GSC (Global Support Center) team located on the UNR campus. We are looking for someone who is flexible due to the 24/7/365 environment. You will be the point of contact, working directly with global IGT staff by providing remote technical phone support while also staying accountable for the day to day support of IGT Information Technology Systems.
First Year Goals
o Evaluate customer issues and determine appropriate corrective actions.
o Coordinate steps required for corrective action with other support groups within Information Technology department and escalate as needed to resolve the issue.
o Execute a very high degree of tact and courtesy when interfacing with all.
o Resolve systems and hardware failures within the scope of provided training.
o Support password and data integrity and file system security for the desktop environment.
o Maintain service database with a high degree of accuracy.
o Must have the ability to communicate and write clearly to convey complex ideas and instructions to the IGT user community.
o Meet virtually with end users and supervisor on a daily/hourly schedule to solve user problems.
o Other duties as assigned.
Required Qualifications
o High School diploma required.
o Must be a currently registered student at UNR.
o 0 to 3 years of experience in technical IS and help desk support.
o Must have basic knowledge of/skills in Microsoft operating systems and applications.
o Remote location analytical and problem solving skills
o Excellent communication skills and phone and customer service etiquette in resolving user s problems.
o Must have experience in troubleshooting PC operating systems.
o Must be able to work overtime as needed.
o Must be available to work occasional graveyard or swing shifts, including on weekends and holidays.
Preferred Qualifications o Work towards BA/BS degree in Business, Computer Science, Engineering, or any other related area of study or equivalent professional experience.
o A
certification
o Fluency in Spanish or Mandarin
Keys To Success o Deliver exceptional customer service
o Demonstrate accountability and integrity
o Develop successful relationship
o Embrace change
o Demonstrate business savvy
. An Equal Opportunity Employer - Minority/Female/Disabled/VeteranEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
