It specialist (network/custspt) Internet & Ecommerce - Reno, NV at Geebo

It specialist (network/custspt)

Company Name:
Department of Defense - Dept. of the Air Force
All eligible for membership in the Nevada Air National Guard Indefinite Full Time
This is an indefinite position pending Fiscal Year 2015 (FY15) funding. Anticipated hire date is 7 October 2014.
NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the Nevada Air National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Nevada Air National Guard must be eligible for immediate membership and employment in the Nevada Air National Guard in the military grade listed in this announcement.
This position is located in the 152 Communications Flight , Mission Support Group, in the NVANG Wing. This position is responsible for providing voice, data, wireless, and information security services provided to the Wing, supported Geographically Separated Units (GSU), and tenants. The purpose of this position is to serve as an Information Technology (IT) specialist performing analytical and evaluative duties related to classified/unclassified computer networks, controlling, coordinating, and tracking all IT systems production activities, base level assistance in the operation and maintenance of the installation's computer network, and providing technical assistance, training, and support to customers. This position provides tier one support to the Wing, GSU, and tenants.
Under 5 USC 2108 & 5 CFR 211, Veteran's Preference criteria does not apply Ref: Title 32 USC 709 for competitive and excepted employees Minimum Access National Agency Check with Inquiries (ANACI) 1. Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards. Identifies and resolves complex network related problems occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Troubleshoots hardware, software, and LAN/Client operating system problems. Evaluates workstations for appropriate type of hardware and software to ensure system interoperability. Installs associated peripheral hardware in workstations. Formats hard drive file systems using current industry standards and allocates file names using proper naming conventions. Utilizes workstation troubleshooting tools. Installs, configures, and troubleshoots current downward directed operating systems. Reviews audit logs and trace files to identify, analyze, and isolate potential problem sources. Identifies and determines corrective actions to be taken due to job failures not covered by established procedures. Resolves system failures and provides advice and assistance to minimize interruptions in customers' ability to carry out critical business activities. Identifies application problems; consults with vendors and operating personnel; explores applications, operating systems, hardware and software programs to pinpoint the source of problems; and initiates corrective actions in such a way as to minimize network service interruptions. Documents results of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use. Promotes network security by ensuring compliance with established security plans, policies, and standards. Administers customer acounts and provides initial orientation to new customers. Creates and deletes user accounts, assigns and resets passwords. Maintains applications programs and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques. Performs troubleshooting on clients to include basic functions such as unlocking user accounts, building and maintaining organizational mailboxes, mapping drives, printer installation and troubleshooting. Coordinates and prepares item for contract or warranty repair or replacement. Receives, inspects, installs and verifies proper operation of equipment returned and accomplishes required documentation.
2. Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems . Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms.Installs network hubs, switches and client workstations. Optimizes and fine tunes performance and troubleshoots common to complex client system problems. Resolves connectivity and interoperability conflicts between network components. Analyzes reliability of installed equipment and software and studies usage reports to identify and correct problems. Applies a wide variety of methods and practices to ensure systems are used properly. Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved. Develops instructions for and assists network technicians with installing implementing integrating, and maintaining networked systems. Researches functional requirements of organizations and determines future needs of client systems to ensure hardware and software are in place and functioning properly at the time of implementation. Analyzes reports equipment usage and capabilities to identify potential problems to management. Implements new systems hardware and software to support networks. Remains abreast of changes in technology and applications that impact network client operation. Participates in the resolution of very complex network, voice, and personal wireless communications problems by collaborating with technical specialists.
3. Provides real time monitoring of critical command and control mission related systems within Wing, GSU, and tenant organizations for information technology production control. Analyzes and resolves complex problems and trends. Records and reports IT incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Analyzes data to determine trends in use or performance that could lead to future problems. Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements. Makes recommendations to modify manner of use, installation of upgrades, or modification of programs to provide a continuous flow of information.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific in describing your experience.
The National Guard Bureau and Office of Personnel Management have identified the following minimum requirements for this position:
As a minimum your resume must demonstrate you have experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
In addition to meeting the minimum requirements above, applicants must have the specialized experience as follows:
Your resume must demonstrate you have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
CONDITIONS OF EMPLOYMENT: - Wear the uniform appropriate for the members' grade and component of the armed forces, maintaining standards of conduct and appearance.
IAW the civil service employment law (5 U.S.C. 3328), male applicants born after 31 December 1959 are required to furnish a statement of Selective Service registration status prior to appointment.
IAW the Immigration Reform Act of 1986 (Public Law 99-6603), successful applicant will be required to provide verification of eligibility to work in the United States.
Participation in Direct Deposit is mandatory.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Personal Identity Verification (PIV) process. The process requires two forms of identification from the Form I-9.
Excepted (Indefinite): Indefinite employment is temporary in nature, but without a time limit. Employee benefits are similar to a permanent technician. Indefinite employees may be separated at any time with a 30-day notice. Current excepted military technicians that apply and accept this position will receive an indefinte appointment.
Are you using your education to qualify? For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts. See OPM's General Policies ( /#url=General-Policies) for information on crediting education.
For positions in this occupational series, substitution for Specialized Experience is: For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted. At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.
Undergraduate or Graduate Education : Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
All qualification requirements must be met by the closing date of this announcement and clearly documented in your resume, unless otherwise stated.
Military Membership: Dual status military technicians are members of the National Guard, hold the military grades specified for their authorized positions, and wear the uniform appropriate for the members' grade and component of the armed forces.
COMPATIBLE MILITARY REQUIREMENTS: Selected candidates for this position will be required to be in the compatible military grade prior to the closing date of this announcement. Selectee must also be in a compatible military assignment (MOS/AFSC) prior to placement.
MILITARY APPOINTMENT: Enlisted
MILITARY GRADE: E4 - E6
MILITARY ASSIGNMENT: 3D1X1 or 3D0X1
Other Requirements:
For positions requiring the operation of motor vehicles, candidates must have a valid state driver's license for the state in which they live or are principally employed.
Current Secret or higher security clearance.
Once the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the _ Occupational Questionnaire _, along with your supporting documentation to determine your ability to demonstrate the following knowledge, skills and abilities/competencies related to the job requirements:
1. Ability to optimize the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
2. Ability to perform testing, troubleshooting, correct problems, and distribute workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs within the Communication Focal Point (CFP) construct.
3. Knowledge of network operations, security methods, and network architecture optimization techniques.
4. Knowledge of capabilities and limitations of the IT systems, infrastructures and software configuration in order to manage the tenant network, carry out network and/or independent platform projects and coordinate efforts with others affected in the organization.
5. Knowledge of system development, modification, testing, installation, operations, and support concepts as well as the organization's network and infrastructure architecture and protocols to provide support related to: test, evaluation, installation, configurations and mortification of hardware and software for operating systems, network platforms, interface connectivity, etc.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To begin the process, click the _ Apply Online _ button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the _ Occupational Questionnaire _. Please ensure you click the _ Submit My Answers _ button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
1. Complete Resume and other supporting documents specified in the Required Documents section below.
2. Complete Assessment Questionnaire.
3. A current RIP (Record on Individual Personnel) uploaded to the required OTHER area of the online application manager. RIP must be no more than 90 days old at the time of application.
4. Any supporting documentation (i.e. certificates, licenses, transcripts, etc.) used to support qualifications demonstrated in resume and/or required by Qualifications Required section.
5. TRANSCRIPTS uploaded to the TRANSCRIPT area, may be required if the minimum or specialized experience requires a degree or college credits or education is substituted for Specialized Experience.
6. SF-50s (Notification of Personnel Action) sufficient to show the following: 1) that you are a current on-board technician (Permanent or Indefinite). 2) that you are a current temp tech. 3) to support position or grade held or any other experience / qualifications claimed in resume.
7. Any DD 214 may be uploaded to the DD 214 area of the online application manager. (214s are not required)
Your complete application (resume, assessment questionnaire, and all supporting documents) must be submitted by 11:59 pm Eastern Standard Time (EST) on Thursday, September 04, 2014.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS select Application Status, and click on the more information link under the application status for this position. Your uploaded documents may take several hours to clear the virus scan process.
To fax supporting documents you are unable to upload, complete this cover using the following Vacancy ID 1192925. Fax your documents to .
If you cannot apply online:
1.Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, and
2.Print this 1203FX form to provide your response to the assessment questionnaire
and
3.Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacany announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that all information in their resume and documents, whether uploaded or faxed, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.
The following documents are required and must be received by the closing date of this announcement:
1. Your Resume
2. Completed Assessment Questionnaire
3. RIP
4. Any supporting documentation (i.e. certificates, licenses, transcripts, etc.) used to support qualifications demonstrated in resume and/or required by Qualifications Required section.
Applicants CANNOT be contacted for any required documents listed above. Applicants who submit INCOMPLETE APPLICATIONS will receive a rating of INELIGIBLE. Requests for reconsideration will not be considered for applicants
who fail to submit a complete application package. We cannot be held responsible for incompatible software, erroneous fax transmissions, etc.
After the closing date, your resume will be reviewed in full and compared to the required specialized experience as listed on this announcement. You will be notified electronically whether you have been found eligible and/or qualified or not. If you are found eligible and qualified, your application will be forwarded to the hiring official. If further evaluation or interviews are required you will be contacted.
The following Web addresses are provided for to explore the major benefits offered to most Federal employees.
Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax
Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional
Leave - Most Federal employees earn both annual and sick leave. Visit:
Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance.
Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law,step parents, spouses, and adult children. /
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings
This link provides an overview of the benefits currently offered to Federal
No PCS funds are available.
This is a Bargaining Unit position.
Applicants who feel they have restoration rights to this position should contact the HRO.
Military Incentives - Bonuses and Student Loan Repayment Program: If you are selected for this position, you may lose your eligibility for your National Guard Enlistment/Reenlistment Bonus and/or Student Loan Repayment Program incentives. In order to avoid losing your incentive eligibility, you should check with your incentives manager prior to accepting an offer for the position.Estimated Salary: $20 to $28 per hour based on qualifications.

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