Services and Support Specialist - Accountant Professionals
Company Name:
Intuit
Job Description
Come join the Small Business Management Team as a Services and Support Specialist - Accountant Professionals.
Responsibilities:
Answers customer inquiries by chat, email and phone.
Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.
Technical mentoring: teaches and provides technical support to front-line agents
Clear and concise case documentation in knowledge share database.
Handles multiple tasks, switches priorities and focuses as needed
Qualifications
2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired.
Bachelor's degree is preferred with technical or computer background.
Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
Excellent problem-solving skills and the ability to learn Intuit products
Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
High school diploma or GED is required.
Company Overview:
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's 100 Best Companies To Work For and Fortune World's Most Admired Software Companies lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market - from QuickBooks , Quicken , and TurboTax , to GoPayment, , big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: . EOE AA M/F/Vet/Disability
Requisition Id: 00112763
Location: Reno, NV, USEstimated Salary: $20 to $28 per hour based on qualifications.
Intuit
Job Description
Come join the Small Business Management Team as a Services and Support Specialist - Accountant Professionals.
Responsibilities:
Answers customer inquiries by chat, email and phone.
Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.
Technical mentoring: teaches and provides technical support to front-line agents
Clear and concise case documentation in knowledge share database.
Handles multiple tasks, switches priorities and focuses as needed
Qualifications
2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired.
Bachelor's degree is preferred with technical or computer background.
Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
Excellent problem-solving skills and the ability to learn Intuit products
Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
High school diploma or GED is required.
Company Overview:
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's 100 Best Companies To Work For and Fortune World's Most Admired Software Companies lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market - from QuickBooks , Quicken , and TurboTax , to GoPayment, , big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: . EOE AA M/F/Vet/Disability
Requisition Id: 00112763
Location: Reno, NV, USEstimated Salary: $20 to $28 per hour based on qualifications.
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