Remote support technician ii
Company Name:
MITEL
Job Description
The Mitel Cloud Services department is aggressively driving one of the fastest
growing markets in the world; cloud communications. All positions with our team
ffer the opportunity for training and career advancement as we rapidly expand
in North America and around the world. This is the chance for you to work with
talented and driven individuals and advance your career.
We are seeking qualified candidates in Reno, NV and Phoenix, AZ.
Description: This position will be responsible for providing Technical
assistance to our Hosted VoIP PBX customers. The ideal candidate will possess
strong communication skills, a desire to learn, ability to work in a fast paced
environment and enjoy being part of a team. Duties will also include
performing move/add/change requests, provisioning IP phones, training new
clients on our administration and user tools and configuring routers and
switches.
Essential Duties:
Provide assistance to our customers (via inbound call queue and support
ticketing system)
Resolve technical issues associated with end user customers using Mitel
hosted communications products
Provision IP phones
Provision Cisco and Adtran routers and switches
Service assigned customers to meet all of their technical and account
management requirements
Resolve escalated trouble tickets related to voice, network and system
programming issues
Firewall setup and support
Qualifications
A positive customer service attitude and detail oriented.
Possess a good understanding of both telecommunications hardware elements as
well as well software and platform components
A strong and proven desire to learn and work in fast pace agile environments.
Knowledge of troubleshooting proficiency of routers, switches and network
equipment-
Experience in working with TCP/IP, routed/routing protocols, DNS, DHCP, UDP
ports, SIP/VoIP and VoIP PBX
Experience in working with or certifications on Mitel MCD, MICD, MBG, MASS
and vUCC or similar competitive technologies.
2
years of providing technical support, preferably in a cloud computing or
telephone environment
Mitel Cloud Services offers you the opportunity to join a team operating in the
early stages of a rapidly growing market. If you are have a positive attitude,
a strong desire to learn new technologies and an interest in advancing your
career, you will find plenty of opportunities on our team as we continue to
growth and expand in North America, the United Kingdom, Australia, France,
Canada, and more. In addition, we provide comprehensive medical and dental
coverage as well as 401K matching and profit sharing.Estimated Salary: $20 to $28 per hour based on qualifications.
MITEL
Job Description
The Mitel Cloud Services department is aggressively driving one of the fastest
growing markets in the world; cloud communications. All positions with our team
ffer the opportunity for training and career advancement as we rapidly expand
in North America and around the world. This is the chance for you to work with
talented and driven individuals and advance your career.
We are seeking qualified candidates in Reno, NV and Phoenix, AZ.
Description: This position will be responsible for providing Technical
assistance to our Hosted VoIP PBX customers. The ideal candidate will possess
strong communication skills, a desire to learn, ability to work in a fast paced
environment and enjoy being part of a team. Duties will also include
performing move/add/change requests, provisioning IP phones, training new
clients on our administration and user tools and configuring routers and
switches.
Essential Duties:
Provide assistance to our customers (via inbound call queue and support
ticketing system)
Resolve technical issues associated with end user customers using Mitel
hosted communications products
Provision IP phones
Provision Cisco and Adtran routers and switches
Service assigned customers to meet all of their technical and account
management requirements
Resolve escalated trouble tickets related to voice, network and system
programming issues
Firewall setup and support
Qualifications
A positive customer service attitude and detail oriented.
Possess a good understanding of both telecommunications hardware elements as
well as well software and platform components
A strong and proven desire to learn and work in fast pace agile environments.
Knowledge of troubleshooting proficiency of routers, switches and network
equipment-
Experience in working with TCP/IP, routed/routing protocols, DNS, DHCP, UDP
ports, SIP/VoIP and VoIP PBX
Experience in working with or certifications on Mitel MCD, MICD, MBG, MASS
and vUCC or similar competitive technologies.
2
years of providing technical support, preferably in a cloud computing or
telephone environment
Mitel Cloud Services offers you the opportunity to join a team operating in the
early stages of a rapidly growing market. If you are have a positive attitude,
a strong desire to learn new technologies and an interest in advancing your
career, you will find plenty of opportunities on our team as we continue to
growth and expand in North America, the United Kingdom, Australia, France,
Canada, and more. In addition, we provide comprehensive medical and dental
coverage as well as 401K matching and profit sharing.Estimated Salary: $20 to $28 per hour based on qualifications.
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