Field Support Rep II
Company Name:
Redbox
Req ID: 5721
Field Support Representative II (FSR 2)
Position Overview
This person will contribute to our success by aiding in the installation, maintenance and performance of Redbox kiosks toward successful achievement of our company goals. This individual will perform technical service of assigned markets and merchandising of assigned route. Travel within assigned areas. Assist with the installation of new kiosks, maintain, repair, service and upgrade Redbox Kiosks.
Key Responsibilities
Daily review and management of reports
Support ROS in administrative responsibilities
Temporary market oversight in the absence of an ROS, as directed by ROS
Perform and complete preventative maintenance
Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk
Available for dispatch outside of normal working hours
Individual must complete certified training class within 90 days
80-90% repair /service; 10-20% merchandising
Spare Parts, Tool Kit, keyboard, laptop, keys to kiosk and light box, QLM key, company issued vehicle, availability for dispatch response
Education & Experience
High school diploma or equivalent
Background in equipment repair and maintenance
2-5 years of computer, computer operations, network, communications, or related technical experience
Prior experience in retail, merchandising, field operations or customer service
Knowledge, Skills & Abilities
Strong analytical, organizational, multi-tasking and problem solving skills
Passion for interacting in a positive and creative manner with customers, team members and developing partners
High-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access
Ability to address and diplomatically resolve inter-personal conflict
High degree of self-motivation
Additional Requirements
Ability to travel
Must have an excellent driving record
Available for On-Call coverage
MVR, drug screen and background check required
Solid and unwavering belief in good ethics and honesty
Highly organized and demonstrate self-motivation and attention to detail
Physical Requirements
Ability to lift 50lbs
Ability to bend, kneel, and stand for extended periods of time
Redbox , Coinstar and ecoATM(TM) are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail--making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at . EOE Minorities/Females/Protected Veterans/Persons with Disabilities
_
Posting Notes: -- United States -- Nevada -- Reno -- -- None
Req ID: 5721-en_US
Date: Sat, 19 04 2014 00:00:00 GMT
Country: US
State: NV
City: Reno
Postal Code: 89501
Locale: en_USEstimated Salary: $20 to $28 per hour based on qualifications.
Redbox
Req ID: 5721
Field Support Representative II (FSR 2)
Position Overview
This person will contribute to our success by aiding in the installation, maintenance and performance of Redbox kiosks toward successful achievement of our company goals. This individual will perform technical service of assigned markets and merchandising of assigned route. Travel within assigned areas. Assist with the installation of new kiosks, maintain, repair, service and upgrade Redbox Kiosks.
Key Responsibilities
Daily review and management of reports
Support ROS in administrative responsibilities
Temporary market oversight in the absence of an ROS, as directed by ROS
Perform and complete preventative maintenance
Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk
Available for dispatch outside of normal working hours
Individual must complete certified training class within 90 days
80-90% repair /service; 10-20% merchandising
Spare Parts, Tool Kit, keyboard, laptop, keys to kiosk and light box, QLM key, company issued vehicle, availability for dispatch response
Education & Experience
High school diploma or equivalent
Background in equipment repair and maintenance
2-5 years of computer, computer operations, network, communications, or related technical experience
Prior experience in retail, merchandising, field operations or customer service
Knowledge, Skills & Abilities
Strong analytical, organizational, multi-tasking and problem solving skills
Passion for interacting in a positive and creative manner with customers, team members and developing partners
High-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access
Ability to address and diplomatically resolve inter-personal conflict
High degree of self-motivation
Additional Requirements
Ability to travel
Must have an excellent driving record
Available for On-Call coverage
MVR, drug screen and background check required
Solid and unwavering belief in good ethics and honesty
Highly organized and demonstrate self-motivation and attention to detail
Physical Requirements
Ability to lift 50lbs
Ability to bend, kneel, and stand for extended periods of time
Redbox , Coinstar and ecoATM(TM) are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail--making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at . EOE Minorities/Females/Protected Veterans/Persons with Disabilities
_
Posting Notes: -- United States -- Nevada -- Reno -- -- None
Req ID: 5721-en_US
Date: Sat, 19 04 2014 00:00:00 GMT
Country: US
State: NV
City: Reno
Postal Code: 89501
Locale: en_USEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
